Insights

Milan Municipality Reopens the Building Desk

On March 27, the Municipality announced changes to the way citizens interact with its offices.

According to the Urban Regeneration Councillor, Giancarlo Tancredi, the new structure represents a significant step forward in improving the relationship between the Municipality and citizens, ensuring a balance between accessibility and the protection of municipal offices.

Key updates include:

  • Enhancement of the Public Relations Office: Non-technical information requests will now be handled exclusively in writing, ensuring greater transparency and traceability.
  • Online booking for services: Through the Municipality’s portal, users will be able to schedule appointments for complex matters related to charges, Ucredil/Reinforced concrete structures, and ongoing applications. If legal assistance is required, the appointment must be requested and scheduled with the competent Director, who will assess the need for legal support.
  • Digitalization of access to building records: Within a few weeks, requests to access municipal building files will be managed through a new digital portal. This system will enable faster and more efficient searches, allowing users to preview documents before submitting a formal access request. If a user does not find specific records in the unified database, a manual search request can still be submitted.
For more details, visit the official website of the Municipality of Milan: Rigenerazione urbana. Agevolare i rapporti tra pubblico e uffici, le nuove misure – Comune di Milano.

 

SI – Studio Inzaghi is available for any clarification.